Refund policy

Return & Refund Policy

Last Updated: October 30, 2026

At Jetvora, customer satisfaction is important to us. We want you to feel confident when purchasing from our collection of handheld folding fans.

We offer a 30-day free return and refund policy for eligible purchases. Please review the information below to understand how returns, refunds, and exchanges are handled.

1. 30-Day Return Policy

Customers may request a return within 30 calendar days of receiving their order.

To qualify for a standard return, the product must:

  • Be returned within the 30-day return period.

  • Be in its original condition, without damage caused by misuse.

  • Include all original accessories and components.

  • Be accompanied by proof of purchase or an order confirmation.

Customers may inspect their items upon delivery to determine whether the products meet their expectations.

Nothing in this policy limits any statutory consumer rights that may apply.

2. Free Returns

Jetvora provides free returns for eligible purchases within the 30-day return window.

We do not charge restocking fees for approved returns.

Where return shipping is required, Jetvora will provide a prepaid return label or arrange an alternative return method at no additional cost to the customer.

Please contact our support team before sending an item back so that we can provide the correct return instructions.

3. How to Request a Return

To initiate a return, please email:

support@jetvora.xyz

Include:

  1. Your full name.

  2. Your order number.

  3. The email address associated with your purchase.

  4. The product you wish to return.

  5. The reason for your return, if you would like to share it.

Our customer support team will review your request and provide instructions for completing the return.

Please do not send products to our business address without first receiving return authorization and the appropriate return destination.

4. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

To help us resolve the issue, provide your order number, a description of the problem, and clear photographs where appropriate.

Depending on the circumstances, we may offer:

  • A replacement product at no additional cost.

  • A full refund.

  • Another suitable resolution agreed upon with the customer.

Customers will not be responsible for return shipping costs associated with confirmed defective, damaged, or incorrect products.

5. Refund Processing

Once a returned item has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method used at checkout.

We aim to process approved refunds within 5–10 business days after approval. Additional time may be required for your bank or payment provider to post the funds.

Where applicable law requires a shorter refund timeframe, we will follow that requirement.

6. Refund Amounts

For approved full returns, customers will receive a refund of the amount paid for the returned products, including applicable standard shipping charges where required by law.

Because Jetvora offers free standard worldwide shipping, no standard outbound shipping fee is charged.

Any partial refund or adjustment will be clearly communicated before processing.

7. Exchanges

If you would like a different fan style or design, please contact our customer support team.

Depending on product availability, we may arrange an exchange or recommend returning the original product and placing a new order.

Eligible exchanges will not incur return shipping fees.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at support@jetvora.xyz.

We will attempt to accommodate cancellation requests before an order is dispatched.

If the order has already shipped, you may request a return after delivery in accordance with our 30-day return policy.

9. Lost Packages

If tracking information indicates that your package may be lost, please contact our support team.

We will review the shipment information and coordinate with the delivery provider.

If an order is confirmed lost in transit, we will offer an appropriate replacement or refund.

10. Contact Information

For all return, refund, and exchange inquiries:

Jetvora

Website: https://jetvora.xyz

Email: support@jetvora.xyz

Phone: +1 (914) 588-9355

Business Address: 7822 Club Crest Dr, Arvada, CO, United States

We are committed to resolving eligible return requests fairly and efficiently.